You may be tasked with solving software issues, replacing hardware and maintaining computer systems. The duties of a desktop support technician vary with the size and needs of the company, but they typically include installing and configuring operating systems, monitoring computer systems and performing system upgrades.
Working as a Junior Level IT Support Technician Good fields to earn a degree in include computer science, software development or any IT related field. A degree is even more important if you intend to expand your career into mid-level or senior-level positions. That said, having a degree significantly improves your qualifications and puts you ahead of the pack. If you’re experienced and have the right skills, you stand a good chance of getting hired. Most companies do not require a college degree for entry-level desktop positions. A passion for the job and willingness to learn.A process-oriented or analytical approach to solving problems.Some desktop support positions also require that candidates have some experience with network connectivity as well as soft skills like: If you’re new to the field, you can get a quick head start by reading books or enrolling for online foundation courses with sites like Coursera, Udemy or Lynda. To become a desktop support technician, you’ll need to have good knowledge of computer hardware, operating systems and applications. If you love computers, network systems and working with people, IT support may be a great way to launch your career. It also provides a good medium for improving your technical skills. It gives you an easier window into almost any tech industry. A career in IT/Desktop support offers a lot of opportunity and benefits.
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